Candidate FAQs

  • How do I find a job that’s right for me?

    Visit the find a job page to take a look at all our latest vacancies. The search filters will let you find the roles that match your skills and interests. Click on the job titles for detailed descriptions and the option to apply.

  • Can I just send my CV in anyway and hope something comes up?

    Sadly, we can only accept applications for open vacancies which are advertised on our website. But please register for our job alerts, to make sure you’re one of the first to know when new vacancies appear.

  • How flexible are you in terms of working locations and hours?

    We’re really proud to have made a long-term commitment to a ‘FlexFirst’ way of working.

    This means we don’t ask our colleagues to work a fixed number of days in the office. We simply ask that you work with your manager and team to find the right balance to deliver for our customers, stay connected to the business and look after your wellbeing.

    Of course, there are some roles that still need to be carried out on site, or from our customers’ homes. A way of working in one area, may not be possible in another – but this is a conversation we would encourage you to have with your recruiter and hiring manager.

  • What training and development opportunities would I be given?

    We want to help you be the best that you can be – and develop the skills you'll need to succeed and progress at Centrica now and into the future.

    We have a range of professional and personal skills development programmes and our apprenticeship scheme is one of the biggest in the UK.

    We positively encourage our people to keep learning and participate in the programmes that are right for them.

  • What opportunities are there for me to advance my career?

    We’re a big and varied business – with plenty of opportunities for you to get stuck in and expand your career path. We believe strongly in giving our people the scope to set and realise their own goals. If you want to make the most of your career, we'll encourage you every step of the way.

  • Do you recruit graduates?

    We certainly do and have a number of award-winning graduate, summer placement and year in industry programmes in engineering; information systems; finance; marketing; customer operations; analysis; human resources; and health, safety & environment. For more details, please visit our early careers pages.

  • What should I do if I feel I need an adjustment to the assessment process?

    We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the re-spect and flexibility to do so. This should start at the moment you apply or a role with us.

    If you have a condition or circumstances that may affect your application, please chat these through with your recruiter during the application process. They can then make the hiring manager aware and make sure we have the right things in place to support wherever possible.

    We have also worked hard to make sure our online tests are as inclusive as possible. There is no time limit when completing any online personality questionnaires, so you can take as long as you need to complete them. Our online ability tests are specifically designed to avoid the adverse impact that timed tests can have on candidates whose reading speed may be affected by visual impairment and conditions such as dyslexia, as well as on those who speak English as an additional language.

    The tests avoid an adverse impact on those with a slower reading speed by using a number of features:

    • Time limits are extended by 25-50% for all candidates, which research has indicated does not advantage non-dyslexic candidates, but does ensure that dyslexic candidates can demonstrate their full ability

    • Verbal tests contain business English only and do not require any culture-specific knowledge

    • Numerical tests keep verbal information to a minimum to prevent scores being affected by speed reading

    • All tests can be adjusted within your browser to adopt large print-sizes, high-contrast set-tings, and are fully compatible with screen-readers and refreshable Braille

  • Do you carry out background checks?

    Yes, we do. Carrying out these checks helps us make sure we’re doing the right thing for our customers, our colleagues – and our business. Specifically, they help to:

    • Protect our customers and colleagues
    • Give customers confidence in our business, our employees and those who represent us
    • Minimise our exposure to the risk of fraud, misuse of customer data and unauthorised systems activity
    • Enable us to fulfil our legal and regulatory obligations
  • If you offer me a job, what background checks will you make?

    Checks on new workers will always include verification of the individual’s legal right to work, carried out in accordance with the rules of the country in which they are to be based. Other checks will only be conducted where legally permissible, and will be in line with a consistent global standard. However, individual check packages will vary from country to country. For country, specific guidance on what checks we will run, please speak to your recruiter.

  • Do I need a work VISA?

    We are unable to employ anyone who does not have the legal right to live and work in the country in which the role is to be based. In some circumstances we may be able to support a work visa application, but these are strictly limited by the legal restraints that apply in each area of operation and will not apply to all roles or all countries. For country specific guidance, please speak to your recruiter.

  • I’m worried that a recruitment offer may not be genuine. What should I do?

    If an offer looks fraudulent, it probably is. Offers coming from e-mail accounts which are not from the Centrica group (@centrica.com) - such as .yahoo, .msn, .hotmail accounts - are fraudulent and usually trying to obtain your money or personal details.

    During the recruitment process, Centrica will never:

    • Ask you for money (e.g. visa fees, travel expenses, training etc.)
    • Request personal documentation before a formal interview/assessment (e.g. passport, bank details)

    • Send correspondences with substantially poor formatting/grammatical errors

    Do not share personal information with any of these accounts and report anything suspicious to GBSResourcing@centrica.com or your local police department.

  • How would you use my personal details?