Engaging with stakeholders is fundamental to our business success. By listening to and collaborating with stakeholders, we can grow our business and deliver for our customers and society over the long term.

Maintaining constructive relationships with stakeholders is key as it ensures that our strategy is informed by their views. This helps us create better outcomes for society and our business, which ultimately enables us to help our customers live sustainably, simply and affordably.

The Board is committed to maintaining open channels of communication with all of stakeholders. An important part of this is providing a clear explanation of the Company’s strategy and objectives, while ensuring feedback is acknowledged, considered and actioned wherever appropriate. We seek feedback in many ways including meetings, market research and product testing as well as via complaints channels and surveys.