Our People & Planet Plan aims to create a more inclusive and sustainable future for our communities, our planet and each other.
The Plan builds on progress made in previous years and accelerates action through five group-wide goals focused in areas that matter deeply to our business and society, and where we’re well-placed to make a world of difference.
People
Supporting every colleague to be themselves to better serve our customers and communities.
By 2030, we want to:
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Create an engaged team that reflects the full diversity of the communities we serve* |
Recruit 3,500 apprentices and provide career development opportunities for under-represented groups |
Inspire colleagues to give 100,000 days to build inclusive communities |
* All company and senior leaders to be 48% women, 18% ethnically diverse, 20% disability, 3% LGBTQ+ and 4% ex-service by 2030. Goal updated to align with 2021 Census data for working populations released at the start of 2023 which replaces our previous goal based on 2011 Census data.
Planet
Supporting every customer to live more sustainably.
By 2045-2050, we want to:
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Help our customers be net zero by 2050 (28% greenhouse gas intensity reduction by the end of 2030) |
Be a net zero business by 2045 (40% greenhouse gas reduction by the end of 2034) |
Foundations
Our People & Planet Plan is underpinned by strong foundations that ensure we act fairly and ethnically – from human rights to customer service.
United Nations SDGs
As we help create a more sustainable future, we're contributing to key SDGs - whether that's fighting climate change or building a more inclusive team